Refund policy
Every Garnet piece is inspected and boxed before it leaves us. If something is not right when it arrives, we will make it right.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery on WhatsApp (0806 903 0497) or at abdyynani@gmail.com. Please include your order number and clear photos of the item and its packaging.
Once confirmed, we will replace the item or exchange it for another piece of equal value, at no extra delivery cost to you.
Conditions
- Items must be unused and returned in their original box and packaging.
- Claims reported more than 48 hours after delivery cannot be accepted.
- We do not accept returns for change of mind, or for damage caused after delivery.
Refunds
Where a replacement or exchange is not possible, for example if an item is out of stock, we will refund the item price to your original payment method.